了解用户需求

Understanding User Needs

698 次查看
密歇根大学
Coursera
  • 完成时间大约为 16 个小时
  • 初级
  • 英语
注:本课程由Coursera和Linkshare共同提供,因开课平台的各种因素变化,以上开课日期仅供参考

课程概况

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.

Learners will be introduced to numerous techniques to gather data from and about users.

This course is part of the User Experience (UX) Research and Design specialization offered on Coursera.

What you’ll learn:

Find out what user needs assessments are, what qualitative research is, and how the two are related.
Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology
includes knowledge of semi-structured interviews, in-situ observation, and affinity walls.
Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls.
Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.

课程大纲

Lesson 1: Introduction and Qualitative Research Overview

Lesson 2: Interview Protocols

Lesson 3: Interviews, Observation, and Data Extraction

Lesson 4: Affinity Walls and Analysis

Lesson 5: Conclusion

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