职场智商:工作中预防和解决问题

Professional IQ: Preventing and Solving Problems at Work

Successful people know the content of Professional IQ; you should, too!

伊利诺伊大学香槟分校

专项课程

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职场智商
  • 分类: 商业管理
  • 平台: Coursera
  • 语言: 英语

本专项课程介绍

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

第 1 门课程

Foundations of Professional Identity

Upcoming session: 5月 9 — 6月 13.
课程学习时间
4 weeks of study, 2-3 hours/week

课程概述
Many find themselves frustrated in their careers by lack of preparation for dealing with predictable dilemmas that regularly arise in the world of work. Two in five professionals fired in their jobs after college are terminated for lying, or misuse of technology. Easy to avoid! Or is it? What if you find you have to compromise your values to keep your job? What if they ask you to lie or cheat, even though you know if you are found out you will be fired? What if you find out the company is breaking the law?

Successful people know about and have the skills taught in this specialization. You should, too.

Those who wish to make a difference, build positive reputations, become leaders, and advance in their careers must cultivate professional success skills, along with their specific job skills. The central themes of this course – knowing yourself and your values, recognizing and meeting ethical challenges, using an analytical decision-making framework, identifying potential pitfalls, and developing tools to use in the moment – are essential skills for succeeding at work. In short, an ethical framework is necessary, and not just nice; smart ethics, as we define them, are integral to success.

第 2 门课程

Shaping Your Professional Brand

于 June 2016 开始

课程概述
You’ve thought about who you are and how you want your career to be. You have some skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?

Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:

– assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome
– add value at work by keeping situations easy instead of difficult
– manage your own approach
– be prepared when things go wrong

The prerequisite for this course is Course One of the Specialization “Professional IQ: Preventing and Solving Problems at Work”.

第 3 门课程

Leadership and Influence

于 August 2016 开始

课程概述
The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team’s future, and your organization’s future. Make a plan for yourself that will help you help others, and learn skills to make it happen.

Listening and being sure of your values underpins everything that comes with professional influencer and leadership skills. We’ll go on to look at self-assessment and leadership planning, negotiation, addressing and resolving conflict, and successfully identifying and promoting circumstances you want.

After this course, you will be able to:

– state your own mission and plan with confidence
– negotiate and persuade
– deal with difficult people
– contribute to crafting a working environment you want to work in

The prerequisites for this course are Courses One and Two of the Specialization “Professional IQ: Preventing and Solving Problems at Work”.

毕业项目

Professional IQ Capstone

于 October 2016 开始

毕业项目介绍
The capstone project, for those wishing to earn a certificate, is to design a Personal Leadership Credo: personal values, quotes and beliefs; a personal dilemma in 2MC style that gets worked through using DMF and TRAGEDIES; some personal scripts; and a personal leadership development plan.

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